STORE POLICY
Customer Care
At Essente, your satisfaction is important to us. We are committed to delivering high-quality handcrafted candles and a seamless shopping experience.
Contact Information
For any queries related to orders, products, shipping, or returns, please contact us:
📧 Email: essente.india@gmail.com
📱 Phone/WhatsApp: +91 9686535590
🕒 Support Hours: Monday – Saturday, 10 AM – 6 PM
We aim to respond to all inquiries within 24–48 business hours.
Order Support
If you need assistance with:
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Order tracking
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Product details
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Shipping timelines
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Damaged items
Please include your order number in all communications for faster support.
Product Care
To ensure the best experience with your candle:
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Trim the wick to 1/4 inch before each burn
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Do not burn for more than 3–4 hours at a time
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Keep away from drafts, children, and pets
Essente candles are handcrafted, and slight variations may occur — this makes each piece unique.
Privacy & Safety
At Essente, we respect your privacy and are committed to protecting your personal information.
Information We Collect
We may collect:
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Name
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Email address
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Shipping & billing address
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Phone number
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Payment details (processed securely via third-party payment providers)
How We Use Your Information
Your information is used to:
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Process and fulfill orders
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Provide customer support
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Improve our website and services
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Send order updates and promotional emails (only if you opt in)
Data Protection
We do not sell, rent, or trade your personal information to third parties.
All payments are processed through secure and encrypted payment gateways to ensure your safety.
Marketing Communication
You may unsubscribe from marketing emails at any time using the “unsubscribe” link in our emails.
Wholesale Inquiries
Thank you for your interest in partnering with Essente.
We welcome wholesale collaborations with:
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Retail stores
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Gift shops
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Interior décor boutiques
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Event planners
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Corporate gifting partners
Why Partner With Essente?
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Premium handcrafted candles
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Elegant, gift-ready designs
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Consistent quality and branding
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Customizable bulk orders (subject to minimum quantities)
Minimum Order Requirement
Wholesale orders are subject to minimum quantity requirements. Pricing details are shared upon approval.
How to Apply
Please email us at [ essente.india@gmail.com] with:
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Business name
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Location
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Type of store/business
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Estimated order quantity
Our team will review your request and respond within 3–5 business days.
Payment Methods
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Credit / Debit Cards
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UPI
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Online Payments